All sales of products by Microsurgical Technology, Inc. (“MST”) are sold by MST subject to the terms of the applicable MST Sales Order and these Terms and Conditions, and your acceptance of delivery of MST products confirms your acceptance and the applicability of the terms of the applicable MST Sales Order and these Terms and Conditions. Any reference to a Customer purchase order or other customer order reference is provided for customer’s convenience only.
All products are sold by MST at the prices indicated on the applicable MST Sales Order. All prices are subject to change without notice. Prices do not include taxes of any kind, insurance or freight, which will be billed as additional charges and which are customer’s responsibility.
All products are sold by MST FOB MST’s shipping point, as designated on the applicable MST Sales Order.
All products will be shipped by the shipping method indicated on the applicable MST Sales Order on or about the ship date designated. Shipping dates may be changed on prior notice, and are subject to incidents of force majeure. Any freight, expediting, other special shipping, handling or packing charges, or insurance costs will be customer’s responsibility.
Payment in full for all products sold by MST, and all related charges, are due not later than 30 days following customer’s receipt of MST’s invoice. If customer disputes any invoiced charges, customer shall provide written notice to MST detailing their objection prior to the invoice due date, and shall pay any invoiced amounts in relation to which it has no objection on or prior to such due date. MST reserves the right to charge interest at 1% per month for any overdue balances owing. MST also reserves the right to change credit terms at any time, including the right to require payment in advance.
MST offers a 30 Day, love it or leave it guarantee. If the customer is not 100% satisfied with an MST product, that was purchased directly from MST, the customer may return the product within 30 days of purchase, for a full refund. To initiate a return, the customer must call MST Customer Service at 1-888-279-3323 and provide their account number, the product number and lot number of the device that is desired to be returned.
The customer must contact MST within 30 days to initiate the return. A credit will be issued to the customer account only after the item to be returned has been received. If the items are not returned to MST, payment will still be due. A refund may be issued if the customer account is in good standing.
MST guarantees all durable MST forceps, scissors, handles, and snare instruments to be free from defects in materials and workmanship for three years from the date of purchase. Defective products will be repaired or replaced, at MST's discretion. Any modification, alteration, or unauthorized repair of any product will result in the immediate termination of the warranty.
All durable MST forceps, scissors, handles, and snare instruments are provided with, other than for clear misuse/abuse as determined by MST, an unconditional three year "Bumper to Bumper" repair warranty from their date of purchase. If an instrument is damaged through normal use, MST will repair it for free for a period of three years from the aforementioned date of purchase. The MST Warranty is non-transferable and only valid from the original date of purchase.
To initiate a warranty claim, a customer must call MST Customer Service at 1-888-279-3323 and provide their MST account number, a description of the damaged instrument, the product number and lot number of the device that is desired to be repaired. A Return Merchandise Authorization (RMA) number will be issued if the repair claim is deemed valid by MST. Please reference your RMA number on the outside of your shipping container and send to MST at:
8415 154th Ave NE
Redmond WA 98052
Most repairs are completed within 3 business days.
Products held over 30 days, Custom products, Instruments damaged due to mishandling or improper use, Products that have been altered or modified by any unauthorized party.
MST and customer agree to provide each other reasonably requested cooperation in relation to the fulfillment of applicable MST Sales Orders, and in responding to or otherwise addressing any inquiry, investigation or product action initiated by MST or a regulatory entity having jurisdiction over the manufacture, sale or use of MST products.
MST Sales Orders and these Terms and Conditions are subject to and shall be governed by the laws of the State of Washington, USA.